Dimitra's Art Glass Studio
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1. General
This return and refund policy applies to purchases of products and services through the website.
The company operates in accordance with Greek and European consumer protection law.
Purchase of products or services implies full acceptance of this policy.
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2. Right of withdrawal (14 days)
The customer has the right to withdraw within 14 days after receipt.
The right of withdrawal does not apply to:
• Special or personalized artistic orders
• Works manufactured upon specific customer request
• Products that cannot be resold after use due to their nature
Products must be returned:
• In original condition
• Without signs of use
• With original packaging
The company reserves the right to reject returns if conditions are not met.
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3. Refunds
Refunds are processed:
• Through the original payment method
• Within 14 business days after return acceptance
Refund processing may be delayed until:
• Product receipt
• Full product inspection
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4. Return shipping costs
Return shipping costs are borne by the customer unless:
• The product is proven defective
• Return is legally required
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5. Defective products
In case of defective product, contact immediately:
dags.art.skg@gmail.com
The company may choose, depending on the case:
• Replacement
• Repair
• Refund
• Other reasonable solution according to law
Defect evaluation is performed by the company or authorized partner.
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6. Workshops – cancellation
Cancellation policy:
• Cancellation up to 14 days → 80% refund
• Cancellation 7–13 days → 50% refund
• Cancellation less than 7 days → no mandatory refund
The company may offer transfer to another workshop date.
Failure of the participant to attend the workshop without prior cancellation is considered a waiver of the right to refund.
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7. Artistic nature of products
Customer accepts that:
• Artistic evaluation is subjective
• Small aesthetic variations are not defects
• Color, texture or design details may differ from photos
Defect determination is made by the company.
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8. Product use limitation
Returns are not accepted if:
• The product has been used
• Damage occurred after delivery
• Packaging is substantially damaged
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9. Force majeure
The company is not liable for cancellations, delays or service failure caused by force majeure events.
